IVR and call routing
Build multi-level voice menus and send each call to the right destination.
Features
Everything you need to handle calls better.
Complete business telephony tools, organized in a clear interface that hides technical complexity.
Queues and ring groups
Distribute calls to teams, manage waiting time and define fallback rules.
Schedules and holidays
Apply different call flows during opening hours, breaks, closing time and holidays.
Extensions and browser softphone
Five extensions are included and your team can call directly from the browser.
Voice, announcements and music
Upload recordings, generate TTS audio and manage per-company music on hold.
Reports, API and webhooks
Track call activity and connect authorized systems through protected integrations.
Available modules
One complete platform, organized by function.
These modules are available in CloudVoce today. Visibility and actions always follow the user’s assigned role.
Extensions and softphone
Users, roles, forwarding, voicemail and browser calling.
Lines and numbers
Connect an existing provider or request an Italian geographic number online.
Inbound routing
Clear rules that direct each number to the correct destination.
Outbound routing
Dialing rules, prefixes and permissions by company and role.
Voice menus
Multi-level IVR with keys, messages and fallback destinations.
Ring groups
Ring team members simultaneously or in sequence.
Queues and agents
Orderly waiting, agents, pauses, announcements and distribution strategies.
Schedules and holidays
Automatic flows for opening hours, breaks, closing times and special dates.
Announcements and TTS
Uploaded or generated audio with a per-company voice and style prompt.
Music on hold
Tenant-specific collections that can be assigned to different waiting scenarios.
Voicemail
Mailboxes, notifications and messages separated by user and department.
Conferences and paging
Audio rooms and rapid group communication for authorized users.
Directory and block lists
Shared contacts, caller identification and unwanted number controls.
Call recording
Configurable policies, search and retention based on permissions.
Reports and monitoring
Call log, extension status, queues and operational indicators.
API and webhooks
Protected integrations for CRMs, automations and business tools.
API and webhooks
Open integrations, controlled access.
CloudVoce exposes operational capabilities through dedicated credentials. Tokens, permissions and audit trails remain isolated for each company.
REST API v1
Read extensions, calls, queues and service status; start calls and authorized operations.
Token scopes
Each credential has explicit permissions and can be revoked independently from user access.
Signed webhooks
Call, queue, voice-menu and voicemail events can be verified with a cryptographic signature.
Reliable delivery
Automatic retries, delivery outcomes and a trace of sent notifications.
Tenant isolation
Integrations operate only on data owned by the company associated with the credential.
Security controls
Rate limiting, audit trails, network restrictions and transport encryption protect every request.