This notice covers the public cloudvoce.it website, contact requests and activities before registration. Further specific notices may be presented during registration and use of the platform.
1. Controller
CODENEX INTERNATIONAL SRL, Strada Gabroveni 61, 030167 Bucharest, Romania · VAT RO52632905 · CUI 52632905 · Trade Register J2025075824009. Contact: get@cloudvoce.it; telephone +39 02 40042 262.
2. Data
| Category | Examples | Source |
|---|---|---|
| Browsing and security | IP, time, URL, request outcome, browser, device and security logs. | Collected automatically. |
| Contact details | Name, company, e-mail, telephone, contact preference and message. | Provided by the data subject. |
| Registration and billing | Identity, tax code/VAT, address, contact, plan, payment and contracts. | Provided or generated during activation. |
| Telephony service | Numbers, extensions, settings, call metadata, recordings or messages where enabled. | Generated through CloudVoce or supplied by the Customer. |
3. Purposes and legal bases
- Operation and security: legitimate interest in delivering and protecting the website.
- Enquiries and quotations: pre-contractual steps requested by the data subject.
- Registration, contract and support: performance of the contract and pre-contractual steps.
- Billing, checks and compliance: legal, tax, accounting, identity and anti-fraud obligations.
- Marketing: only with separate, optional and withdrawable consent.
4. Recipients
Authorised staff and relevant hosting, network, security, CRM, support, e-mail, Stripe payment, telephony and professional providers may receive data according to their role. Authorities receive data only where lawfully entitled. The current processor list is available on request.
5. International transfers
Processing mainly takes place in the EEA. Any third-country transfer complies with GDPR Chapter V through adequacy or appropriate safeguards, including Standard Contractual Clauses where applicable.
6. Retention
- pre-contract enquiries: normally no more than 24 months after the last contact unless a claim or duty requires longer;
- contract, accounting and tax data: the relationship plus the statutory period;
- technical and security logs: proportionate periods, normally no more than 12 months unless an incident requires longer;
- marketing consent: until withdrawal or the end of its documented validity;
- telephony data and content: according to service settings, contracts and Customer choices.
7. Rights
Where applicable, data subjects may request access, rectification, erasure, restriction, portability and objection and withdraw consent without affecting earlier processing. Contact get@cloudvoce.it. A complaint may be lodged with the competent supervisory authority.
8. Automated decisions and children
The public website makes no solely automated decision producing legal or similarly significant effects. CloudVoce is a professional service and is not intentionally directed to children.
9. Updates and related notices
The version and date above identify the current text. Material changes will be communicated appropriately. See the Cookie Policy and the complete contractual documents.